If you want to return item/items to us or get refund, please read and follow the instructions listed. You should also get help from sales representatives, they will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.
Animestar Toys reserves the right to charge a handling fee on all returned products.
.jpg) |
|
| Several conditions must be met before Animestar will refund an item. We also offer partial refunds if conditions for a full refund is not met. We only allow a complete refund for items that have problems caused by Animestar Toys Co.,ltd. This means that damaged items not caused by Animestar Toys cannot warrant a full refund. I Animestar Toys is one responsible company. We will check your orders very carefully before delivery. If you have any doubts, please contact with your sales representatives. |
| Several conditions must be met before Animestar Toys Co.,ltd will replace an item: 1, Wrong delivery 2, Damaged products caused by us. 3, Bad quality before delivery. Note that some of our items are non-replaceable. You should also get help from one of our customer representatives, they will be glad to clarify for you. Animestar Toys will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Animestar Toys back to you). |